Your Time to Shine

Your Time to Shine

A 90 Day Programme to re-discover you, your many talents, what’s truly important to you and be able to see things, make decisions and take action from a place of confidence, clarity and self-belief. Are there goals in your life you would like to achieve but you...
Expert salesmen versus the internet

Expert salesmen versus the internet

It’s not easy to be a salesman in the world of the internet. Every customer knows everything, or rather, every customer thinks they know everything, long before you get to meet them. Having returned to the UK from living in Qatar last year, I had thought I could live...
Two Tales of Customer Service

Two Tales of Customer Service

Many businesses talk about providing good customer service, but in the UK we all seem to feel that we are seeing a decline in its actual practice. Customer service isn’t about being polite and smiling, although yes, of course, that does help. It’s about taking actions...

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