Team Performance – The End of General Management?

Team Performance – The End of General Management?

Almost every successful business I know is struggling to focus on its core outputs.  I don’t suppose this is a particularly new phenomenon, but there does seem to be a new trend emerging.  In traditional organisations, high quality people were almost...
Perceptions of Personality

Perceptions of Personality

Self Perception  My colleague Diane Brown and I were chatting the other day about the human difficulty of understanding how others see us.  Not quite such a dull conversation as it sounds.  Both of us had just had nasty and separate experiences of...
Service at a Standstill

Service at a Standstill

There are things that happen every day, that spoil a mood, unbalance a relationship and damage mutual confidence. Worse, these little things usually pass by with neither side deliberately making an effort to understand the damage caused. They sit in the unconscious...

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