The Price of Leadership
Are senior leaders really worth the money? Can teams out-perform leaders?
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Business Fails on Strategic Goals
Why do businesses so often fail to meet their strategic goals?
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Tough Conversations lead to Better Conclusions
Tough Conversations lead to Better Conclusions It’s a simple idea and so obvious that, like many obvious things, I hadn’t given this much thought until recently. It came to mind when my colleague, Diane Brown, had to provide advice to friends during the liquidation of...
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How to Disappoint a Client
Addressing Clients My colleague Diane Brown, together with 2 of her business partners, recently paid a not insignificant sum of money to attend a sales conference. The company running the event is well known and, although it must remain nameless, the day’s agenda...
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When is a Senior Team a Team?
Managing Change A very senior officer of a multi-national corporation told me last week that his Board has no need for team coaching. They already operate, he said proudly, as a highly effective Team. Their profits are rising across their portfolio; he is...
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Team Leadership in a Kaleidoscope World
Partnerships and Alliances Famously, Henry Ford founded a business which owned all the components of its own production. That model, once widely used, no longer works in our networked and global markets. Today, most competitive businesses choose to buy...
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Team Performance – The End of General Management?
Almost every successful business I know is struggling to focus on its core outputs. I don’t suppose this is a particularly new phenomenon, but there does seem to be a new trend emerging. In traditional organisations, high quality people were almost...
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Is your company quick to see new customer needs, identify and deliver them? How quickly do you react to them?
In a recent Bain report, The Firms of the Future, they look at 5 key areas. We’re starting off with Business scale and intimacy with the customer and are using extracts from their report. Traditionally businesses grew to achieve economies of scale. It was thought...
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Inside Out – take on the world
Inside Out – a workshop to help you look and feel fabulous so that you are ready to take on the world Do you feel invisible and irrelevant? Have you lost your way? Are you fearful of what the future holds? If this sounds like you and you’d like to take back control of...
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The Dialogue approach to sales and service training
DIALOGUE INTERNATIONAL LIMITED What We Deliver: 1. Training for sales professionals 2. Customer Service training 3. Professional sales resource 4. Coaching and mentoring The Dialogue Approach Dialogue International helps companies develop their people. Our training...
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Perceptions of Personality
Self Perception My colleague Diane Brown and I were chatting the other day about the human difficulty of understanding how others see us. Not quite such a dull conversation as it sounds. Both of us had just had nasty and separate experiences of...
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Your Time to Shine
A 90 Day Programme to re-discover you, your many talents, what's truly important to you and be able to see things, make decisions and take action from a place of confidence, clarity and self-belief. Are there goals in your life you would like to achieve but you find...
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Expert salesmen versus the internet
It’s not easy to be a salesman in the world of the internet. Every customer knows everything, or rather, every customer thinks they know everything, long before you get to meet them. Having returned to the UK from living in Qatar last year, I had thought I could live...
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Service at a Standstill
There are things that happen every day, that spoil a mood, unbalance a relationship and damage mutual confidence. Worse, these little things usually pass by with neither side deliberately making an effort to understand the damage caused. They sit in the unconscious...
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Two Tales of Customer Service
Many businesses talk about providing good customer service, but in the UK we all seem to feel that we are seeing a decline in its actual practice. Customer service isn’t about being polite and smiling, although yes, of course, that does help. It’s about taking actions...
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